Frequently asked questions

FAQ and Billing Most frequent questions and answers

You can make your payment by using the Pay My Bill option on our website. You will need a current statement from our office that provides your log-in credentials (note that the balance reflected on the statement whose log-in credentials are used will be the balance reflected when you log in. Please use your most recent statement for the most up to date balance information. You will have the option to set up e-statements once logged in to the payment portal). Alternately, you may contact our billing department to pay over the phone or mail your payment to our office. Arizona Center for Hand Surgery accepts all major credit cards, cash, certified funds, personal checks* and Care Credit.

*We do not accept personal checks to secure payment for an upcoming surgery.

Your deductible is the amount you pay for covered health care services before your insurance plan starts to pay anything towards your claims. Often there is a separate deductible for your in-network and out-of-network benefits and each must be met separately. Your coinsurance is the percentage of costs of a covered health care service you pay after you have paid your deductible. Often there is a higher coinsurance percentage for out-of-network benefits than in-network benefits. Contact your specific insurance for plan details.

Please contact our office to discuss your options for any remaining balance on your account. We offer lump sum payment discounts (these do not apply to patient coinsurance or deductible responsibility), payment arrangements, and a Financial Hardship application for qualified patients.

The hospital/facility and your surgeon are separate entities and conduct their own billing. The charges are completely separate for facility and professional services, and you must resolve your outstanding balance with each entity accordingly.

The Bureau of Medical Economics (BME) is an outside management company that manages payment plans and delinquent accounts. In the event that your account is transferred to BME, you may contact them directly by calling (602) 252-3469 or visit their website at

At Arizona Center for Hand to Shoulder Surgery, we look forward to giving you the personalized care that you deserve. Serving patients of all ages and with varying conditions, we look forward to offering you unsurpassed experience and respect that works best for you. Call our office at (602) 258-4788 for more information about the services that we provide.


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learn about our amazing team of medical professionals. Our team consists of orthopedists, hand specialist, shoulder specialist, and sports medicine doctors. click the link and find the right provider for you.