FAQ

Most frequent questions and answers

You should bring current medications, a list of allergies with reactions, surgery history, insurance card, photo ID, Power of Attorney and Guardianship (if you are not the legal guardian).

We MUST have Workers’ Compensation information from you at the time of service or you will be considered a self-pay patient. We will need you to bring the name of the company, address, phone number, adjuster’s name and phone number with extension if available, policy number, and claim number.

We MUST have hospital discharge papers or a referral from your primary doctor at the time of service.

Most often the doctor will indicate when surgery should be scheduled for the best possible outcome. Our office has the ability to accommodate surgeries the next day, next week, or next month.

Yes, our office will do its best to obtain any necessary authorizations from your insurance carrier if one is required. However, in some instances we may require help from you with this process.

The doctors perform outpatient surgeries in many locations throughout the Valley. These locations include: Canyon Surgery Center, Gateway Surgery Center, Greenbaum Surgery Center, Piper Surgery Center, John C. Lincoln North Mountain, St. Joseph’s, Phoenix Children’s, Banner Good Samaritan, Banner Desert, Mercy Gilbert, and Chandler Regional.

There are some procedures that can be completed in the office at the doctor’s discretion.

Patients with commercial insurance plans or those who have no insurance will be required to make a payment prior to the surgery date. The amount will be determined when your surgery is scheduled.

We accept all major credit cards, Care Credit, cashier’s checks, and cash. Personal checks are not accepted for pre-surgery payments.

If you choose to use your insurance plan, our office will submit the claims on your behalf for the surgery.

This is determined by the type of procedure you will be having and any medical conditions you may have. The type of anesthesia used will be up to the anesthesiologist to decide.

In most cases, no. You will need to have the surgery with the doctor who is treating you.

A few of the doctors are plastic surgeons and perform a range of cosmetic procedures, including BOTOX, breast augmentation/reduction, and tummy tucks.

After your surgery you are granted a “post-op period.” Depending on your surgery, your post-op period will range from 10-90 days. During this time, you will be seen in the office for follow-up care directly related to your surgery at no cost. Any care required that is not directly related to your surgery and any additional care after this post-op period will come with a charge. Examples of these charges are:

  • X-rays taken by our office
  • Splints or casts applied by our office
  • Hardware or pin removals
  • Any additional procedures performed in the office, or on an outpatient basis

The Arizona Center for Hand to Shoulder Surgery accepts all major credit cards, money orders, and checks.

We also use Care Credit—a medical credit card that, upon approval, allows you to pay your balance with our office and repay the borrowed money per your agreement with Care Credit. Please visit the Care Credit website for more information.

In addition, we offer a six-month payment option that allows you to divide your charges into six equal monthly payments made directly to our office.

To pay your bill you can:
Use our online bill pay to pay your bill online.
Call our billing department at (602) 258-4788, option 6

Mail payments to:
P.O. Box 7587
Phoenix, Arizona 85011

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